Return & Refund Policy

Red Letter Lanka offers experience-based gifts, not physical goods. Because each gift is personally prepared and fulfilled through our partner providers, we are unable to accept returns or offer refunds once a voucher has been issued.

However, we understand that plans can change.
If your recipient is unable to attend their booked experience, the following options apply:

Experience Date Changes: We will do our best to reschedule with the provider if notified at least 72 hours before the scheduled experience.

Experience Substitutions: If an experience becomes unavailable due to weather, operational issues, or unforeseen circumstances, we will offer an equivalent replacement or a credit towards another Red Letter Lanka experience.

Refunds: Refunds are only available if Red Letter Lanka or the partner provider cancels an experience and no suitable alternative can be arranged.

All refund or reschedule requests must be emailed to info@redletterlanka.com quoting your voucher reference number.